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Tech Support for Baofeng Two Way Radios

We receive a lot of support requests regarding the installation, operation and troubleshooting of Baofeng products, most notably the Baofeng programming cable and software. Interestingly, many of these queries come from folks who didn't buy the products from us. They may purchase their amateur radios and accessories new or used from an auction site, other online retailer or a company based in China, then contact us for support. Some find us by searching for support resources on the web, some mistake us for the manufacturer, but a surprising number of folks are sent to us by the very entities who sold them the Baofeng radios and accessories - our competitors!

Programming the Baofeng UV-5R can be accomplished easily with the Baofeng programming cable and CHIRP software. However, if the correct programming cable and driver are not used, it can become an issue. Unfortunately, counterfeit radios and cables exist and it is not uncommon to receive a clone or counterfeit product from an unauthorized reseller. This is why it is important to verify the validity and source of the equipment before you purchase it.

As an authorized Baofeng dealer, Buy Two Way Radios provides genuine Baofeng radios and accessories, such as the Baofeng UV-5R Dual Band Amateur Radio and the Baofeng UV-5R Series USB Programming Cable. The programming cable we offer comes with an original disc we created in-house that contains an improved working driver that is tested to work with Microsoft Windows XP, Windows Vista, Windows 7 and Windows 8. The CD also includes the latest stable version of CHIRP, the open source programming software which is tested by licensed amateur radio operators to work with the UV-5R and other Baofeng amateur two way radios.

If you did not purchase your Baofeng radios from Buy Two Way Radios, please understand that we are a Baofeng dealer and are not the manufacturer. Although we do sell Baofeng products and the licensed amateur operators on our staff do test and use them, we do not design or make the radios ourselves, so there are some limitations to the scope of our support, especially if the products were not purchased from us. While we are unable to support products purchased from our direct competitors and other retailers, we do support the products purchased from us. In addition, we offer resources that are available to the general public. A few of them are listed below.

From our blog:
A Real Baofeng UV-5R Owners Manual
How to install the Baofeng USB cable driver and software

From our podcast:
The Two Way Radio Show TWRS-54 - An Introduction To Amateur Radio (This episode features a review of the Baofeng UV-5R)
TWRS-67 - The 2013 Rock Hill Hamfest (This episode features a review of the Baofeng BF-F9)

From our videos:
Baofeng UV-5R Amateur Radio Unboxing
How to connect the Baofeng UV-5R amateur radio to the Tram 1185 mobile antenna
How to check the firmware version of the Baofeng UV-5R

You can also request assistance in our Two Way Radio Forum, a support community of two way radio experts and enthusiasts. The forum is online 24/7 and is monitored by our staff at Buy Two Way Radios.

More information about CHIRP is available at http://chirp.danplanet.com/projects/chirp/wiki/Home and complete instructions for programming the Baofeng UV-5R are available at http://www.miklor.com.

12 thoughts on “Tech Support for Baofeng Two Way Radios”

  • Gary Stubbs

    I've purchased several model 888S hand radios, but would appreciate ADVISE on purchasing mobile that are comparable out of the box.
    Please advise, I'm in need of 4.

    • Rick

      Hi Gary, a choice of mobile will depend largely on what service and frequencies you are operating your handhelds. Give us a call at 1-800-584-1445 or enter our live chat from 8 AM to 6 PM weekdays and we will be happy to advise you.

  • Larry

    I have 3 Baofeng radios. I want to get them programmed. Is there a service that I can pay to have this done?
    Thanks is advance for your help.

    Larry Turner

  • Kevin D Tucker
    Kevin D Tucker July 7, 2016 at 8:02 am

    I am in need of the programming software and driver software for my BaoFeng UV6 128 channel dual band radio. I had it in my laptop which has died and can't retrieve it. The CHIRP downloads work with every other radio but the UV6.

  • Rick

    Hi David, the latest version of the UV5R and extended battery is a little tighter fit than the original and requires a little more effort for the battery to click into place. While still not water resistant, the tighter the fit, the more potential for resistance to moisture.
    As for transmit, if you are using the correct tone for the repeater, you may want to check to be sure transmit is enabled for the frequency/channel you are using. There are settings to enable and disable TX on specific channels and frequencies to prevent accidental transmission for listen-only operation, i.e. NOAA weather frequencies. Sometimes these are disabled in programming by default and need to be enabled. If you are using CHIRP, check Other Settings to be sure both VHF TX Enabled and UHF TX Enabled are checked, and all of your settings to be sure transmit is not disabled somewhere. If everything is set correctly and it still doesn't work, send us a support request.

  • David A Thompson
    David A Thompson February 25, 2016 at 7:25 am

    I purchased a Baofeng UV-5R form Buy Two Way Radios on February 15, 2016. The extra battery that was included in the purchase does not clip in place on the radio.
    Also, I have entered the frequency for the repeater using the tone of 123, but I can't transmit to the repeater. I can receive.

  • N7EUU Greg

    I do not seem to be able to program, have the mgf. cable and driver, have done it before, on different radios, including mine, the Baofeng UV 5R. Every-time I go to program this radio with Chirp, Firmware on radio indicates "BFB297" and I try to Upload, it tells me I have the wrong firmware version. Like I said. I have done it before. Why not now? What am I doing wrong.


    I have baofeng 82 can you help me ,
    I have a hard time in program it ,
    I was wondering if you can help me getting it program,
    can you program a baofeng 82 radio


    is there any way you can help me ,
    I can not reprogram baofeng uv 82 l ,
    can you program frequencies in , if you can
    could I send it to you to program to my frequencies for me

  • Ben Barry

    my radio will transmit but not receive. How do I fix that?

  • Scott Gilbert
    Scott Gilbert April 2, 2015 at 1:52 pm

    How do I add alpha characters to help identify a frequency when I add it to a channel?

  • Carl Sandberg

    Hi do you sell the long booster antenna for the new baofeg Gt-3 radio have one for the baofeng UV5 but it don't fit it Baofeng changed radio cover on theGT-3 wont let the antenna go into the thred (good way to sell new antenna ) changed charger base too cant interchange radio but that's dif story . Thanks for your help Carl


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