Recently we reported an issue with the Icom BP279 battery pack used in the new F1000 and F2000 series business radios. Icom took this issue very seriously, and so did we, halting sales of the radios and the battery pack until the issue was resolved.
We now have good news! We are happy to report that Icom resolved the issue with the BP279 battery pack and the new, improved version is now shipping. We received the new battery packs today and resumed sales of the F1000/F2000 series and the battery on our site for immediate delivery from our warehouse.
Icom requests all customers who have the old BP279 battery pack to stop using it and return it immediately for replacement by Icom free of charge. If you purchased the radios from Buy Two Way Radios, you don't need to do anything. We will take the initiative and automatically ship the new replacement battery to you with a return shipping label to return the old one.
As we mentioned in our previous announcement, we will ship them to your original shipping address provided to us when you placed your order. If you need your replacement batteries shipped to another address, please contact us. You can reach us by e-mail, phone, or through our online chat.
